January 27, 2026
Advocacy in Action | New Coverage Call Ahead Assistance
A member’s medical coverage was being changed from one plan to another and the carrier’s system was not yet updated to reflect the new benefits or eligibility information. The member had several scheduled appointments for tests and procedures and needed the help of their Patient Advocate to ...
January 20, 2026
Dear HR Manager | Supporting the Team Amid Frequent Change
Dear HR Manager, I manage a team that’s experienced frequent change — shifting priorities, new processes, and ongoing uncertainty. My team seems less motivated by new initiatives and more concerned about whether leadership has a clear plan. How can I better support them? — Seeking Stability ...
January 13, 2026
Workplace Culture | Resetting Team Expectations
Teams are rarely static. New hires join. Key contributors exit. Roles evolve. Priorities shift. Even when changes seem manageable individually, their combined impact can quietly alter the way a team functions. When expectations aren’t reset to match those changes, misalignment builds. Over ...
January 7, 2026
Compliance Brief | January 2026
January 2026 2026 Transparency in Coverage Posting Requirements IRS Issues Guidance on HSA-Related OBBBA Changes Senate Vote on ACA Subsidies Fails CMS Releases ICHRA Employer Lowest-Cost Silver Plan Premium Look-up Table Alternative Manner for ACA Health Coverage Reporting IRS Guidance on ACA ...
January 6, 2026
Employee Benefits | Guiding Better Benefit Decisions
Employees don’t experience their benefits all at once. They encounter them in moments — when a bill arrives, when a provider is chosen, or when an unexpected health issue surfaces. Yet, benefits communication is still heavily focused on enrollment, leaving employees without guidance when ...
December 15, 2025
Dear HR Manager | Supporting New Employee Onboarding
Dear HR Manager, We’re welcoming several new hires at the start of the year, and our onboarding process always feels rushed. What can we do now to create an improved onboarding experience in January? – Planning Ahead Dear Planning Ahead, The first few weeks carry significant influence for new ...
December 15, 2025
Advocacy in Action | Accident Claims
While out of state on a vacation, a member had a collision with a tree while skiing…all at about 30 mph! Thankfully, he survived but not without major damage to various body systems. He was flown to the closest trauma center, had multiple surgeries and afterwards, had intense therapy. In total, ...
December 9, 2025
Workplace Culture | Managing the New-Year Burnout Bump
As teams return from the holidays, many organizations move straight into planning, new goals, and fast-paced Q1 priorities. While that pace can feel productive, it often places pressure on employees before they’ve had time to reset. The shift can feel abrupt, leaving people overwhelmed rather ...
December 5, 2025
Compliance Recap | November 2025
In November, employers prepared for the Gag Clause Prohibition Compliance Attestation, a requirement of the Consolidated Appropriations Act. A federal trial court vacated key portions of nondiscrimination regulations under Section 1557 of the Affordable Care Act that include gender-identity ...
December 2, 2025
Compliance Alert | Gag Clause Prohibition Compliance Attestation (GCPCA)
For 2025, the Gag Clause Prohibition Compliance Attestation is due to CMS by December 31, 2025 and covers the period from January 1, 2025, through the date of attestation. Title II (Transparency) of Division BB of the Consolidated Appropriations Act (“CAA”) prohibits group health plans from ...
