advocacy

Scam Alert | Beware of PreTexting

Earlier this afternoon, two Purple Card clients independently reported that a team member of theirs received a fraudulent phone call. The callers represented themselves to be with a company contracted by the health plan for their prescription benefits and made it sound as if they already knew ...

Advocacy in Action | Resolving Denied Claims

Kelly had reached out to The Purple Card with an issue about her MRI. It was denied and she was potentially liable for over $6,500. Her Patient Advocate started working her purple magic! After reaching out to the doctor and the insurance company multiple times, the appeal was approved and the ...

Advocacy in Action | HR Relief

The Purple Card recently received an email from a Human Resource Director. She was so excited about the feedback that she was getting from her employees. Employee benefits are one thing she does not have to worry about! Because of The Purple Card, she won’t have to worry about employees going ...

Advocacy in Action | Negotiating Unexpected Claims

A member contacted The Purple Card® stating that she had just received a $621 balance bill from a provider‘s office for anesthesiology services. The member was unhappy because she had gone to an in-network doctor for the surgery and the member believed everything related to the surgery would be ...

Advocacy in Action | Member Cost Liability

A member reached out to the Purple Card because of a notice that she had received from her insurance company. It looked like they had shipped her $1,000+ medication and she had yet to provide authorization. Just as any person would be, she was concerned about being liable for the cost of the ...

Advocacy in Action | Deductible Credit Assistance

Tara’s work just got a new insurance carrier and what she had accumulated from her old plan had not transferred over to her new plan (deductible credit). Tara had some upcoming medical needs and wanted to make sure that she paid the least amount possible for it. Additionally, there were also ...

Advocacy in Action | Prescription Appeal Assistance

A member was having a problem filling a brand name prescription medication she had been taking for the last 4 years. A formulary pharmacy benefit change had been made to the insurance plan and the cost of the brand name prescription medication had risen several hundred dollars. Because of the ...

Advocacy in Action | Recovering Claims Denied as Work-Related

After being injured in a hunting accident, a member began to receive outstanding invoices for over $88,000 in unpaid claims. The Member reached out to The Purple Card to inquire why these claims were not paid, stating that they should have met their deductible. At first the claims were pending ...

Ready to Face COVID-19 Together | A Message from our CEO

Dear Brinson’s family of clients and friends, As we all navigate our response to the Coronavirus Disease 2019 (COVID-19) and these challenging times together, our heart of advocacy is alive and well and extends to the safety and well-being of you, your employees and our own teams. I couldn’t be ...

Prevention & Treatment of the Coronavirus

There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including: Avoid ...