the purple card

We represent the patient—not the insurance company!

The Purple Card® is an independent health care advocacy and assistance service. Our Patient Advocates provide time and cost-saving services to resolve concerns about benefit programs. We not only assist our members, we educate them on ways to maximize health care coverage and other available benefit programs.

The Purple Card® was founded in 1997 by Dawn Brinson-Roark. Dawn sensed a frustration from clients with grievances against claim payment delays, claim denials and incorrect billing from providers.

The Purple Card® services are designed to improve the health care experience. It gives the patient the prompt and personal service of a live representative, to handle issues on their behalf regarding billing and providers.

The Purple Card® assists with the following:

  • Benefit questions
  • ID card replacement
  • Plan details
  • Locate a physician
  • Prescription assistance
  • Claim inquiries
  • Balance bills
  • Dispute resolution

The Purple Card® Hotline
866.788.9118

Hours of Operation
8:30 a.m. to 5:30 p.m.

24/7 Online Secure Inquiry
Submission Portal

www.thepurplecard.com

For employers, we offer unique stewardship reports to track the results of The Purple Card®. The reports provide a comprehensive overview of the following:

  • Claims dollars audited and recovered
  • Time saved by employees
  • Activity numbers
  • Service and benefit usage

All reports are HIPAA compliant to protect the privacy of employees and dependents.