advocacy

Advocacy in Action | Claims Assistance with Emergency Room Bills

A member received two bills from an emergency room service provider totaling $844. One bill was for the emergency room facility charges and the other was for the emergency room physician. The member did not know what to do and contacted Purple Card for assistance.  Her Patient Advocate reviewed ...

Advocacy in Action | Assistance with Special Neurological Testing

A member contacted Purple Card because his son’s neurologist ordered a special neurological test and the insurance carrier had been delaying approval for over six months. The member was at his wit’s end and contacted Purple Card to see if they could help. The Patient Advocate visited with ...

Advocacy in Action | Help Understanding Coverage

A member’s wife was having a baby. She had already had several prenatal visits, and the member was calling to see if a birthing center they planned to use would be covered under their medical insurance plan. The member also had questions about a supplemental medical gap plan (medical gap ...

Advocacy in Action| Ambulance Bill Audit and Recovery

An ambulance company balance billed the member for $1,787.87. The member did not understand why. She took the bill and went to visit with her Director of Human Resources. Together they contacted their Patient Advocate for assistance. The Patient Advocate went to work to see how she could help. ...